FELGO Universe

CRAFTING DIGITAL CITIES

Privacy Policy

Effective Date: June 13, 2025
Website: https://felgouniverse.com
Brand Owner: FELGO Universe LLC

Who We Are

FELGO Universe is a creative digital studio specializing in immersive 3D experiences, modular virtual assets, and interactive environments. Our services span both the real world and virtual platforms such as Second Life. This website, felgouniverse.com, acts as our public gateway for product information, service inquiries, and client engagement.

We are committed to protecting your privacy and ensuring a secure, respectful experience whenever you interact with our content or services.

1. Information We Collect

We collect personal and technical information to deliver our services, respond to inquiries, and improve user experience.

A. Information You Voluntarily Provide

When you fill out a form, message us, or engage in a transaction, we may collect:

  • Full name

  • Email address

  • Second Life username (for virtual product support)

  • Business or company name (optional)

  • Message content

  • Uploaded files or screenshots (optional)

B. Information Collected Automatically

We use tools like Google Site Kit, WordPress, and other plugins to collect non-personal data such as:

  • IP address and general geolocation

  • Device/browser type and operating system

  • Pages visited, time on site, referring links

  • Click interactions and session behavior

Cookies and similar technologies may be used to store user preferences or enhance performance.

2. How We Use Your Information

We use the information we collect to:

  • Respond to contact form submissions and customer inquiries

  • Resolve Second Life delivery or customization issues

  • Provide requested services, quotes, or product updates

  • Improve the website’s performance and security

  • Track engagement and improve user experience

  • Communicate offers, updates, or news (with your consent)

3. Legal Basis for Processing

We rely on the following legal grounds to process personal data (as per GDPR and similar privacy laws):

  • Consent: You have given clear consent to process your data (e.g., form submission).

  • Contractual Necessity: To fulfill a request or agreement (e.g., product assistance).

  • Legitimate Interest: To improve services, ensure website functionality, and protect security.

  • Legal Obligation: If required to comply with legal regulations or respond to law enforcement.

4. Sharing of Information

Your personal data is never sold or traded.

We may share it with:

  • Trusted third-party services (e.g., email delivery, web analytics, hosting)

  • Legal or regulatory authorities when required by law

All third-party providers are contractually obligated to keep your information confidential.

5. How We Protect Your Data

We implement appropriate technical and organizational safeguards to protect your information, including:

  • SSL encryption

  • Secure server hosting

  • Access control for backend systems

  • Regular software updates and security monitoring

Despite our best efforts, no digital transmission is 100% secure. Use caution when sharing sensitive information.

6. Your Rights

You may contact us at any time to:

  • Request access to your personal data

  • Request correction or deletion of your data

  • Withdraw your consent (where applicable)

  • Object to data processing

  • Lodge a complaint with a data protection authority

Email through https://felgouniverse.com/contact/

7. Cookies & Tracking Technologies

Our site uses cookies to:

  • Remember your preferences

  • Measure traffic and usage behavior

  • Secure logins and improve performance

You can control or delete cookies through your browser settings. Some features may not function properly if cookies are disabled.

8. Retention of Information

We keep your information only as long as necessary to fulfill the purposes for which it was collected, including:

  • Ongoing support

  • Legal or accounting requirements

  • Future collaboration or service history

When no longer needed, your data will be securely deleted or anonymized.

9. Third-Party Links

Our website may contain links to external sites, such as:

  • Second Life Marketplace

  • Social media accounts

  • Partner services

We are not responsible for the privacy practices or content of those external websites.

10. Children’s Privacy

Our services are not directed at children under 13 years of age. We do not knowingly collect data from minors. If we become aware of any such data, it will be deleted immediately.

11. Changes to This Policy

We may update this Privacy Policy to reflect legal, technical, or business changes. When we do, we will revise the “Effective Date” above.
Material changes will be clearly communicated.

12. Contact Us

For questions, data requests, or privacy concerns, contact:
https://felgouniverse.com/contact/